This document proposes to explain the conditions under which the company TEAM PULSE (hereinafter referred to as "TEAMPULSE") manages personal data (hereinafter referred to as the "Data") of visitors and users of the TeamPulse mobile application, of the website accessible under the main address www.teampulse.net, as well as on the reserved and edited spaces by TEAMPULSE on social networks (hereinafter collectively or separately referred to as the "Site"), in compliance with the requirements of the French Data Protection Act of January 6, 1978 and the Regulation (EU) 2016/679 of April 27, 2016 on data protection (GDPR).

The TEAMPULSE personal data management policy may be updated based on legal developments and/or personal data processing carried out by TEAMPULSE. If you hold a User Profile in the framework of the Services offered on the Site, you will be informed of such updates by sending an email or a notification in your User Space.

Date of last update: November 16, 2023



1. DATA CONTROLLER

1.1. The company is the Data Controller for the personal data processing implemented through the Site, in the sense of Article 1 of the GDPR.

TEAMPULSE Company (hereinafter referred to as "TEAMPULSE"), SAS with a capital of €550,000 registered with the RCS of SAINT-ETIENNE under the number 849 065 545, having its registered office at 18 Rue Laurent Charles 42400 SAINT-CHAMOND - FRANCE.

Website: www.teampulse.net
Email: contact@teampulse.net
Phone: +33 7 81 66 42 98

Publication Director:
Mr. Arnaud BAILLY
Email: support@teampulse.net

1.2. TEAMPULSE offers the public the following service offerings (hereinafter referred to as the "TeamPulse Services"):

A) Through a mobile application available in iOS and Android versions, services consisting of a set of features allowing, in particular, sports team coaches to manage and animate their teams, and players and their potential representatives to communicate with coaches and other members of the teams they are part of, in addition to access to a number of features related to their activities within said teams,

B) On the website accessible under the main domain teampulse.net, services consisting of a set of features allowing, in particular, the managers of at least two sports teams to manage the administrative, accounting, and financial aspects of said teams,

C) On each of the two aforementioned platforms, a distance selling and delivery space for sports equipment and materials, some of which can be customized at the client's request, exclusively aimed at individuals as well as non-professional legal entities.

Access and use of the TeamPulse Services are subject to the prior validation of the applicable contractual documents for each of these Services, namely the General Terms and Conditions of Use and Services of the TeamPulse Application (hereinafter referred to as the "GTCU Application"), the General Terms and Conditions of Use and Services of the TeamPulse Club site, the General Terms and Conditions of Sale.



2. COLLECTED INFORMATION

TEAMPULSE collects several types of personal data concerning you:

2.1. INFORMATION PROVIDED DIRECTLY BY YOURSELF

2.1.1. We collect information that you communicate to us directly when you use our Site, namely when:

A) You create, update a User Profile, and order and execute Products and Services on the Site, including when you create your User Profile via a Third-party Profile through which your Data is automatically imported (see Art. 3.7, 3.8 and 4.1 of the GTCU Application),

B) You contact our support by phone, email, or chat,

C) You subscribe to our newsletter,

D) You participate in a contest, 

E) You respond to a survey.

If the communication of your personal information is voluntary and subject to your consent, we may potentially be unable to provide certain services or information if you do not provide all or part of the requested information.

2.1.2. The categories of information we collect include:

A) Identification and contact information (such as names, first names, mailing addresses, contact methods) necessary for your identification when you use one of our Services (e.g., creating an online User Profile),

B) Transactional information necessary to process your order (Products and Services selected, billing address, email address, payment method,…),

C) Personal information concerning you (such as age and gender, photographs), including where applicable those of third parties, necessary for the implementation of the Services or for the delivery of Products, particularly concerning minors for whom you ensure legal representation,

D) Data history regarding your online orders and your contacts with us but also with other Users of the Services.

2.1.3. The data we ask you for and which are essential to meet your requests are identified by an asterisk or an equivalent procedure on the collection forms, or specified as such orally at the time of their collection. If you do not fill in the mandatory fields or do not communicate the information marked as mandatory, we may be unable to respond to your requests, notably to process your Product and Service orders.

2.2. AUTOMATICALLY COLLECTED INFORMATION

We automatically collect certain information about you when you access the Site, use it, or make a commercial transaction with us, including:

A) Connection data: We collect information about the device you connect with, as well as about your use of the Site and Services (such as the operating system, the type of browser you are using, whether or not you use a proxy, the location of the device deduced from your IP address allowing us to identify your device, access times, pages visited, and the link that allowed you to access our Site).

B) Navigation information: We may use cookies and other tracking technologies to collect information about you when you interact with our Site or with the emails we send you. To learn more about cookies and how to disable them, we invite you to refer to the provisions of Article 10 of this document.

3. BASIS AND USE OF COLLECTED INFORMATION

The collections of personal data described in Article 2 above are carried out because they are, cumulatively or alternatively:

3.1. MADE ON THE BASIS OF YOUR CONSENT

Personal data concerning you, as well as those related to third parties (see § 2.1.2.c) are collected on the basis of your consent, particularly when you fill out a form on the Site, when you send us a complaint or when you subscribe to a newsletter, or when such consent is legally required.

3.2. NECESSARY TO EXECUTE DISTANCE SALES CONTRACTS CONCLUDED WITH YOU

We also use your data in order to fulfill our contractual obligations, within the framework of the conclusion and execution of distance sales contracts for Products and Services concluded with you, and in particular for:

A) Providing you with the Products and Services you ordered on the Site, processing transactions and billing;

B) Managing your User Profile;

C) Offering and managing any other service, current or future, related to the Products and Services;

Information related to your orders of Products and Services on the Site, as well as information related to the device used to place the order (notably the operating system used, the location of the device, use or non-use of a proxy ...) are collected automatically and used to analyze your transactions for fraud detection and debt collection purposes.

This information may be transmitted to any party authorized by law or designated by us solely for the purposes of verifying your identity, the validity of the order, and the payment method used. For any questions regarding these checks or if your User Profile is blocked, you are invited to contact us at the details provided in Article 9 of this document.

3.3. NECESSARY TO RESPOND TO TEAMPULSE'S LEGITIMATE INTERESTS

A) Dynamically manage and animate the relationship with our Users, enhance the image of TEAMPULSE, and promote our Products and Services, including conducting surveys.

B) Ensure your navigation on the Site and improve your user experience. Information about your navigation is automatically collected (cf. Article 2.2 "Automatically Collected Information").

C) Conduct studies and statistics. We may use the collected information for studies and statistics purposes, after anonymizing them.

3.4. NECESSARY FOR US TO COMPLY WITH OUR LEGAL OBLIGATIONS

Data concerning you is retained and archived to meet our legal obligations, particularly in accounting and tax matters, as well as to ensure the defense of our interests in the event of a dispute or legal action.



4. OPERATION OF SERVICES

4.1 ACCESS AND USE OF SERVICES AND ADMINISTRATOR SPACE

Your Data will only be retained by TEAMPULSE for the time necessary to achieve the purposes described in Article 3 above, plus the statutory limitation period.

If you are a User of the Services, that is to say, if you have created a User Profile and ordered Products and Services, we will retain your Data for the entire duration of your subscription to the Services, plus one (1) year from the closure of your User Profile.

Your Data may be retained longer when you have ordered Products on the Site, or when you have used Services offered for a fee on the Site, under specific legal obligations or in accordance with applicable statutory limitation periods. For example, data may be retained for:

A) 6 years for tax documents;

B) 10 years for accounting documents;

C) The entire duration of disputes and until all appeals are exhausted.

Data relating to the names, surnames, and addresses of customers suspected of fraud and who are the source of unpaid debts will be recorded in a specific processing system, kept for 36 months, in order to detect new transactions presenting a risk of fraud.

If you are not a User of the Services but have nevertheless subscribed to our newsletter, we will retain your email address until the date of your unsubscription from the newsletter.



5. SHARING DATA WITH THIRD PARTIES

To achieve the purposes described in Article 3 above and within the limits necessary for pursuing these purposes, your Data may be transmitted to any or all of the following recipients:

A) All Users of the Services have default access to the public data contained in your User Profile, namely your name, surname, contact details, the photograph or image you have chosen to illustrate your Profile, and, if you fall into the category of Player Users, team information (position held, nickname,...).
In accordance with the provisions of Article 4.1.2 of the GTCU Application, you can, however, oppose that this data is accessible to all by default, and decide that it is only consultable by the User members of the Teams of which you are a member, or only by the Administrators of those Teams, or by no one.

B) Authorized persons within TEAMPULSE (e.g., support, marketing, studies and analyses, litigation, accounting and tax matters, or IT and information systems security services);

C) Payment service providers (STRIPE) and TEAMPULSE representatives who necessarily need access to your Data for the performance of their missions (lawyers, accountants...), our advisors, or even third parties authorized by law to allow us to ensure the collection of our debts, the management of disputes, the prevention of unpaid debts, and litigation.

D) TEAMPULSE service providers and subcontractors involved, for example, in the following operations:

• IT services,

• Management of the Site,

• Fraud prevention,

• Customer relationship management.

E) Administrative or judicial authorities, if necessary, in the context of compliance with our legal obligations or to allow us to ensure the defense of our rights and interests.

In the event that all or part of the activities of the TEAMPULSE company are transferred, your Data will be communicated to the buyer to ensure the continuity of the activity of the Site, Services, and your User Profile.



6. SECURITY OF PERSONAL DATA

We implement the appropriate technical, physical, and organizational measures to preserve the security and confidentiality of the Data and to prevent it from being distorted, damaged, or accessed by unauthorized third parties.

We choose subcontractors or service providers who provide guarantees in terms of quality, security, reliability, and resources to ensure the implementation of technical and organizational measures, including in terms of security of processing.

We ensure that our service providers and subcontractors, where applicable, provide guarantees and implement sufficient security measures to ensure the protection of Data processed by them in accordance with the requirements of legislation on the protection of personal data.



7. YOUR RIGHTS RELATING TO YOUR DATA

In accordance with the provisions of the Law of January 6, 1978, and the Regulation (EU) 2016/679 of April 27, 2016 on the protection of data (GDPR), and within the limits set by these provisions, you benefit from the following rights regarding the Data concerning you:

A) Access to your Data: Exercising this right allows you to receive a copy of the Data we hold concerning you and to verify that we are processing them in accordance with applicable law.

B) Rectification of your Data: Exercising this right allows you to correct any incomplete or inaccurate information we hold concerning you. You also have the option to request the correction of personal data concerning you that are incorrect and to limit their processing while they are being corrected. 

C) Erasure of your Data: Exercising this right allows you to ask us to erase your Data if we have no legitimate reasons to continue their processing. Your User Profile should be closed if applicable, and any subscription to our newsletter should be canceled.

You can also request the erasure of your personal data in the following cases:

• You consider that our processing of your Data concerning you is no longer necessary, or that the realization of the purposes aimed at in this policy or their retention is contrary to law,

• You have withdrawn your consent to the processing of your Data,

• You oppose the processing of your Data,

• You oppose the use of your Data for commercial prospecting purposes.

D) Opposition to the processing of your Data: When the legal basis for processing is in our legitimate interest, you can oppose at any time the use of your Data for reasons related to your particular situation. In the event of exercising such a right of opposition, we will cease processing unless there are legitimate and compelling grounds for processing that prevail over your interests, rights, and freedoms or for the establishment, exercise, or defense of a right in court. You can also oppose any processing related to commercial prospecting or withdraw your consent at any time where such consent has been requested (the withdrawal of your consent will not affect the lawfulness of the processing carried out before the withdrawal of consent).

E) Limitation of the processing of your Data: Exercising this right allows you to ask us to restrict the processing of Data concerning you.

F) Portability of your Data: Exercising this right allows you to receive the Data we process concerning you, in a structured, commonly used, and machine-readable format and to transmit them to another data controller without hindrance from us.

We draw your attention to the fact that even in cases where you have requested us to benefit from your right to erasure or limitation of the processing of your Data, we are likely to retain certain Data concerning you when the law imposes or permits us to do so, when we have a legitimate reason to do so (notably to allow us to justify the execution of Product and Service orders) or for the exercise or defense of rights in law.

You can exercise the preceding rights by contacting us at the contact details mentioned in Article 9 of this document.

In accordance with the current regulations, your request must be signed and accompanied by a photocopy of an identity document bearing your signature and specify the address to which the response should be sent. We may ask you to provide additional information to respond to your request. We will strive to respond to your request as quickly as possible.

A response will then be sent to you as soon as possible.

In the event that we do not succeed in responding to your requests in a manner satisfactory to you, you can also file a complaint with the CNIL, 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07. Tel: 01 53 73 22 22).

8. MANAGEMENT OF YOUR SUBSCRIPTION TO NEWSLETTERS AND PROMOTIONAL EMAILS

You can also click at any time on the unsubscribe links included in our newsletters and promotional emails.

We would like to draw your attention to the fact that even if you unsubscribe from promotional communications, it is possible that we continue to send you non-promotional letters, calls, and/or emails, such as those concerning your User Profile or the provision of the Services.


9. CONTACT TEAMPULSE

For any information or questions regarding this Data and Cookies Management Policy, TEAMPULSE is at your disposal:

A) By phone at +33 7 81 66 42 98: from Monday to Friday from 09:30 to 12:00 and 14:00 to 17:30,

B) Preferably by email, at the address support@teampulse.net,

C) By postal mail at the following address: TEAMPULSE - Customer Service - 14, Parc Metrotech – 42650 SAINT-JEAN-BONNEFONDS – FRANCE.

10. SPECIFIC CONDITIONS FOR COOKIES

Connecting and navigating on our Site involves, subject to your prior acceptance, the installation of various cookies on your device accessing the Site (hereinafter referred to as your "Device").

A "cookie" is a file recorded in the browser or on the disk of your Device when you connect to the Site. This cookie file allows for the identification of the Device in which it is registered and thus tracks the activity of the user of the Device, and remembers information such as the user's preferences or previously entered information in the forms present on the Site, during the validity duration or recording of the cookie.

We use several categories of cookies:

A) A "Google Analytics" cookie for audience measurement purposes, allowing us to measure the audience of different contents and sections of the Site, in order to evaluate and better organize them, and in particular:

• To establish statistics and volumes of attendance and use of the various elements comprising the Site (sections and contents visited, paths), with the aim of improving the interest and ergonomics of the Site,

• To adapt the presentation of the Site to your Device's display preferences (language used, display resolution, operating system used, etc.) during your visits to the Site, according to the equipment and software for viewing or reading that your Device includes.

• The "Google Analytics" cookie only produces and sends to Google and ourselves aggregated statistics and attendance volumes, excluding any individual information concerning you.

B) Technical cookies, namely cookies strictly necessary for navigation on the Site (such as session identifiers), as well as cookies that allow you to access specific features, particularly recognizing you, signaling your passage on such and such page and thus improving your browsing comfort, notably:

• To remember information related to a form you filled out on the Site (registration or access to your Profile),

• To allow you to access your User Profile via your login credentials,

• To implement security measures, for example, when you are asked to log in again after a certain period,

• To adapt the presentation of the Site to your Device's display preferences.

Cookies do not contain any personal information concerning you, as they only allow us to identify the Device on which they are installed.

The retention period of this cookie on your device is indicated in the summary table below, noting that at the expiration of this period, if you reconnect to the Site, new cookies will be automatically placed on your Device.

Google Analytics Cookies: maximum retention period: 26 months
Technical cookies: maximum retention period: 6 months

When you connect to our Site, we inform you that we use cookies via a banner that links to these provisions so that you can be aware in detail of the nature, purpose, and management procedures for the cookies used on our Site.

As a result, by navigating our site, you consent to the use of the aforementioned cookies. However, you have the option, by selecting the appropriate settings of your browser on your Device, to reject or disable all or part of the cookies, noting that this will make it difficult, or even impossible, to use the Site.

• For Internet Explorer™: https://support.microsoft.com/fr-fr/windows/supprimer-et-g%C3%A9rer-les-cookies-168dab11-0753-043d-7c16-ede5947fc64d

  
  

• For Microsoft Edge™: https://support.microsoft.com/fr-fr/microsoft-edge/supprimer-les-cookies-dans-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

  
  

• For Safari™: http://support.apple.com/fr-fr/HT1677

  
  

• For Chrome™: https://support.google.com/chrome/answer/95647?hl=fr

  
  

• For Firefox™: https://support.mozilla.org/fr/kb/activer-desactiver-cookies

  
  

• For Opera™: https://help.opera.com/en/latest/web-preferences/#cookies

  
  

• Specific Google Analytics cookie management tool: https://support.google.com/analytics/answer/181881?hl=fr

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TeamPulse Personal Data and Cookies Management Policy

Date of Last Update: February 14, 2025